Customer Satisfaction Survey – Service

Customer Satisfaction Survey – Service

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Thank you for your response. ✨

Company(required)

Customer Name(required)

Job Position or Role

Machine Model

Machine Serial Number

Q1. Response Time –
How quickly did our service team respond after your request was raised?

Very Fast Fast Acceptable Slow Very Slow

Q2. Quality of Work –
How satisfied are you with the quality of the service work completed?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Q3. Technician Professionalism –
How would you rate the behavior and professionalism of our technician(s)?

Excellent Good Average Poor Very Poor

Q4. Communication During Repair –
How well did our team keep you informed regarding repair progress or delays?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Q5. Timeliness of Completion –
Was the service completed within the promised timeframe?

Earlier than promised On time Slightly delayed Significantly delayed Not completed

Q6. Parts Availability During Service –
How satisfied are you with the availability of parts required for your machine repair?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Q7. Safety Practices During Field Jobs –
How would you rate the safety practices followed by the service technician during field work?

Excellent – Followed all safety rules and used proper safety gear Good – Mostly followed safety practices Average – Some safety measures followed Poor – Very few safety measures followed Very poor – No visible safety measures

Overall Satisfaction –
Based on your recent service experience, how likely are you to recommend our distributor’s service support to others?

Suggestions for Improvement –
Please share any suggestions that could help us improve our service support and serve you better in the future.

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